Privacy Policy

This Privacy Policy explains how Smart Marketing Services (“we”, “us”), operator of the VeerMo platform, collects and uses information when you register for and use VeerMo (the “Service”). It applies to account holders and users within a customer organization (“tenant”). It does not directly govern the end recipients your organization messages via WhatsApp — your organization is responsible for its own notice/consent to those contacts, as described in our Terms of Service.

Account information: company name, your name, work email address, and password (stored as a salted hash, never in plain text) when you register; profile information if you sign in with Google.

WhatsApp Business data: your WhatsApp Business Account (WABA) ID, phone number, message templates, and the campaigns, contact lists, and conversation/delivery data your organization sends or receives through the Service.

Billing information: billing/invoice details and transaction records. Card and bank details are collected and processed directly by our payment processor, Razorpay — we do not store full payment card numbers.

Usage and log data: login activity, API usage, message delivery status, and technical logs (IP address, browser/device information) used for security, debugging, and analytics.

• To provide, operate, and secure the Service, including tenant-scoped data isolation between customer organizations;
• To send transactional email (e.g. OTP verification codes, billing receipts, account and delivery alerts);
• To process payments and maintain billing/usage records;
• To send messages via the WhatsApp Cloud API on your organization’s instruction and monitor delivery/read status;
• To provide customer support and respond to inquiries;
• To detect, investigate, and prevent fraud, abuse, or violations of our Terms or WhatsApp’s policies;
• To improve the Service and understand aggregate usage patterns.

We do not sell personal information.

We share information with the service providers that power VeerMo, each acting under its own terms and only to the extent needed to deliver the Service:

• Meta Platforms, Inc. — messages, templates, and WABA data are sent through the WhatsApp Business Cloud API to deliver your campaigns and conversations;
• Supabase — our database and infrastructure provider, which hosts account and application data;
• Razorpay — processes payments and billing on our behalf;
• Resend — delivers transactional email (OTP codes, receipts, alerts) on our behalf;
• Google — used only if you choose “Sign up / Sign in with Google”, to authenticate your identity;
• Google Cloud — hosts the application runtime.

We may also disclose information if required by law, to enforce our Terms, or to protect the rights, safety, and security of VeerMo, our customers, or others. We do not share one tenant’s data with another tenant.

We use a session cookie (via NextAuth) to keep you signed in and a local preference for light/dark theme. We do not currently use third-party advertising or tracking cookies.

We retain account and campaign data for as long as your account is active, and for a reasonable period afterward to comply with legal, tax, and billing-record obligations, resolve disputes, and enforce our agreements. You may request deletion of your account data as described below, subject to records we are required to retain by law.

We apply reasonable technical and organizational measures to protect your data, including password hashing, tenant-scoped database access controls, and encrypted connections in transit. No system is completely secure, and we cannot guarantee absolute security.

You can access and update your account details from the dashboard. To request access to, correction of, or deletion of your personal information, contact us at info@sms4every1.com. We will respond within a reasonable time and may need to verify your identity before acting on a request.

The Service is intended for business use and is not directed to individuals under 18. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Material changes will be notified via the dashboard or email before they take effect.

For privacy questions, complaints, or grievances, contact: Rajen Shah, Grievance Officer, Smart Marketing Services, info@sms4every1.com, B-002, Visamo CHS, Gorai Road, Borivali West, Mumbai 400091.